At Hera Therapy, we are committed to protecting your personal information and your right to privacy. This privacy policy describes how we collect, use, and safeguard your information when you visit our website and use our services. We encourage you to read this policy carefully to understand our practices regarding your personal information.
About Us
Hera Therapy is dedicated to providing accessible mental health services in Kenya. We understand the sensitive nature of mental health services and prioritize the confidentiality and security of all information shared through our platform. Our commitment to your privacy is fundamental to the trust you place in us as your mental health service provider.
Information We Collect
We collect information that you voluntarily provide to us when expressing interest in our services, scheduling appointments, or contacting us. This includes your full name, email address, phone number, contact information, and any health-related information you choose to share during service requests. We understand the sensitive nature of this information and treat it with the utmost care and confidentiality.
When you visit our website, we also automatically collect certain technical information. This includes your device information (such as device type, operating system, and browser), IP address, language preferences, access times and dates, pages visited, and other technical data. This information helps us maintain the security of our website and improve your browsing experience.
How We Use Your Information
Your information is essential to providing you with quality mental health services and support. We use it to process and respond to your inquiries, schedule and manage appointments, and send important service-related communications. This allows us to maintain a consistent and reliable connection with you throughout your journey with us.
We also use collected information to enhance our services and your experience. This includes analyzing usage patterns to improve our website functionality, developing new services based on identified needs, and maintaining platform security. Our goal is to continuously improve our services while ensuring your information remains protected.
Communication is vital in mental health services. We use your contact information to send administrative updates, provide information about our services, respond to your questions, and share relevant mental health resources. We ensure all communications are professional, relevant, and respectful of your privacy.
Information Protection
We implement comprehensive security measures to protect your personal information. This includes encrypted data transmission, secure storage systems, regular security assessments, and staff training on privacy protection. Access to personal information is limited to authorized personnel who need it to provide services. We regularly review and update our security practices to maintain the highest standards of data protection.
Information Sharing
Your trust is paramount to us. We do not sell, trade, or rent your personal information to others. We may share information only in specific circumstances: when we have your explicit consent, when required to comply with legal obligations, when necessary to protect rights, privacy, safety, or property, or with service providers who assist in our operations under strict confidentiality agreements.
Your Privacy Rights
We respect and uphold your privacy rights. You can access your personal information, request corrections to your data, ask for deletion of your information, opt-out of marketing communications, and request information about how your data is used. To exercise any of these rights, please contact us through our designated communication channels.
Cookies and Tracking
To improve your browsing experience, we use cookies and similar tracking technologies. You have full control over these technologies through your browser settings. You can accept or decline cookies, delete existing cookies, or browse our site without accepting them, though some features may be limited without cookies enabled.
Third-Party Links
While our website may contain links to other sites, we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before sharing personal information with them. This helps you make informed decisions about your privacy across different platforms.
Children’s Privacy
We are committed to protecting children’s privacy. We do not knowingly collect information from children under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately, and we will take appropriate steps to remove it from our records.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, and we will indicate the last update date. For significant changes, we will notify you through our website or via email.
Contact Information
If you have questions, concerns, or requests related to this privacy policy or our privacy practices, please contact us at info@heratherapy.co.ke. We are committed to addressing your privacy concerns and providing clear, timely responses to your inquiries.
Last Updated: 8th January, 2025